Frequently asked questions
How long do the cookies stay fresh?
Our cookies are freshly baked and stay delicious for up to 7 days at room temperature. For longer storage, you can freeze them for up to 3 months.
Can I order fewer than 4 cookies?
No, the minimum order is 4 cookies. If you’d like a smaller selection, you can choose our World Tour Box which comes with a curated mix.
Do you ship outside of Switzerland?
At the moment, we ship only within Switzerland to guarantee freshness. International shipping is not yet available.
Can I return or exchange my order?
For food products, returns are unfortunately not possible due to safety reasons. For non-food items (like gift boxes or accessories), you can return them within 14 days of delivery if unused and in original packaging.
Do you list allergens in your cookies?
Yes – every product has a full ingredients and allergens list available on our Ingredients page and on the product packaging.
Are your cookies suitable for vegans or people with special diets?
Some cookies may be vegan or gluten-free. Please check the Ingredients page for details before ordering.