Withdrawal & Returns Policy

4.1 No Withdrawal for Food

By Swiss and EU law, perishable goods (cookies) are excluded from withdrawal rights.

4.2 Returns for Non-Perishable Items

(merch, gift boxes without food) → 14-day withdrawal right. Must be unused, in original packaging, returned at own cost. Refund issued within 14 days.

4.3 Refund Procedure

Refund includes purchase + shipping, except extra chosen services. We may withhold until returned goods are received.