Terms and Conditions

1. Scope

These GTC apply to all orders placed via the online shop “Chip Happens” (Chip Happens GmbH i.G., Else-Züblin-Strasse 74, 8404 Winterthur). The shop is primarily aimed at consumers in Switzerland, the DACH region, and internationally. Deviating terms of customers will not be recognized unless expressly agreed in writing.

2. Conclusion of Contract

  • By clicking the button “Buy Now,” you place a binding order for the goods in your shopping cart. After placing the order, you will receive an automatic email confirming receipt of your order (order confirmation). The purchase contract is only concluded with our separate shipping or order confirmation.

  • The contract text is stored and is no longer accessible online after completion of the order process; you will receive the contractual documents via email.

3. Offer and Prices

  • Product images are non-binding; illustrations serve as examples and may differ from the delivered goods.

  • All prices are in Swiss Francs (CHF), including VAT. Shipping costs are shown during checkout.

  • We reserve the right to change our product range at any time and to cancel orders if goods are unavailable (refund will be issued immediately).

4. Orders, Delivery and Shipping

  • Delivery areas: Switzerland, Liechtenstein, the DACH region, and selected international countries.

  • Delivery times are indicative and start after receipt of payment. Due to the freshness of our products, deliveries must be accepted at the first attempt; later delivery attempts may affect product quality. Risk passes to the customer when handed over to the carrier.

  • Customers are responsible for providing correct delivery information. If the address is entered incorrectly or if the delivery is refused, no refund will be given (as practiced by Ben’s Cookies).

  • We are not liable for unforeseeable delays caused by customs or shipping companies.

5. Payment

  • Payment methods: Credit Card (Visa, Mastercard, American Express), TWINT, PayPal. Charges occur at the time of order.

  • Payment data is transmitted securely and processed by our payment provider; we do not store complete credit card details.

  • In case of late payment, we reserve the right to withhold delivery or assign outstanding claims.

6. Retention of Title

Goods remain our property until full payment is received. If payment is delayed, we are entitled to reclaim the goods or enforce payment.

7. Right of Withdrawal / Cancellation

  • Perishable Goods: Due to their perishable nature, food products are excluded from the statutory right of withdrawal. Orders of our cookies cannot be canceled.

  • Non-perishable Goods (e.g., merchandise): Customers may withdraw from the contract within 14 days of receipt without stating reasons. To meet the deadline, it is sufficient to send the withdrawal notice in time (via email to info@chiphappens-cookies.com). Goods must be unused, in original packaging, and returned at the customer’s own expense. Refunds are issued within 14 days after receipt of returned goods.

  • Defects: Complaints regarding visible defects or incorrect deliveries must be reported within 2 days of receipt. Valid complaints will result in free replacement or refund.

8. Liability

  • We are fully liable for damages resulting in injury to life, body, or health, as well as in cases of intent or gross negligence.

  • For slight negligence, liability only applies if essential contractual duties (cardinal obligations) are violated and is limited to foreseeable, typical damages.

  • Liability for indirect damages (e.g., lost profit) is excluded.

9. Data Protection

  • Your personal data will be processed in accordance with our Privacy Policy. We only collect data necessary for contract fulfillment and share it with service providers supporting us (e.g., payment and shipping providers).

  • For further details on your rights and how we process your data, please refer to our Privacy Policy.

10. Governing Law and Jurisdiction

  • Swiss law applies, excluding the UN Sales Convention. Mandatory provisions of the consumer’s home country remain unaffected.

  • Place of jurisdiction for all disputes arising from this contract is Winterthur, Switzerland.

11. Amendments to GTC

We reserve the right to amend these GTC at any time. The version valid at the time of the order applies. Changes will be published on the website.